Our Shop Policies

 1. All sales are final. It is the buyers responsibility to thoroughly read product descriptions, shop policies & email us with any questions before checking out. Being that I am a small business, I do not offer refunds or exchanges (some exceptions can be made at my discretion). 

2. If you have a problem with your order please notify me via email (within 48 hours from it being delivered) before leaving a review so I can do my best to address it. I don't offer refunds, but if I made a mistake of my own doing, I will ship you a new product once the original one is returned. I am not responsible for items once shipped including delayed deliveries. 

3. I work on orders in the order that they come. Tumblers take about 1-2 weeks to ship out, trays and clothing about a week. If you have an order you have a deadline for (bday gift, Christmas gift etc.) please email me first so I can tell you if I can have it done by the time you need.

4. All my items are hand made. The pictures that you see on our website, we try to get as close to but there will be minor variations (swirl type mainly, fake blood drip placement.. etc.) and minor imperfections. We work with glitter on a daily basis, so some hitchhiking glitter might make it on to a non-glittered item. If that bothers you, please don't purchase as its almost completely unavoidable. 

5. If you purchase a custom order, please be ready to converse with me via email. I need to collect all the details of how you want your item made. I will ask color(s), glitter, glow, pattern, if you want any picture(s), or name(s) on it. If you delay in response, the longer it will take me to finish the item as I do not start on it until all details have been gathered.  

6. When it comes to ordering custom things, there will be a drop down menu on how many images you want on it. Make sure you select the correct amount of images before checking out. If you only select 1 image upon checkout, then email us a variation of images, we will just select one of the many images sent. 

For any questions or concerns please email us at shimmeringemberdesigns@gmail.com

Thank you